Client Support

Initial contact with Index’s support services is typically through our Hotline support desk. We accept calls by telephone, fax and e-mail - and registered clients can place and track calls on-line though the client portal.

The support desk is professionally manned with application and technical consultants during business hours and out-of-hours cover is available. One of the strengths of the Index Hotline support desk is its close links with our core development team. This enables all calls to be resolved quickly and efficiently.

Index support services also includes the provision of on-site support as required. On-site support is always addressed by consultant grade personnel to ensure the best possible service to our clients.

While support is typically considered as a technical issue, it must be remembered that Index offers a complete service that addresses the issues peripheral to the core application. We therefore additionally offer support at a business level - for example advising on the construction of the chart of accounts, defining stock valuation methods, defining new internal procedures etc.

Index support is total support!